What Information We Collect
How We Use Information We Collect
Havler Physiotherapy Clinic T/A Havler Therapy Service Ltd collects certain data from you to meet mandatory requirements regarding medical notes. We also collect data to assist in the administration of our businesses to provide you with an effective service. We will use your contact details to assist with the administration of your appointments/changes to scheduled appointments and/or reminders about appointments. To further enhance our service to you, we would like to be able to update you on any information regarding the practice.
When We Share Your Information With Third Parties
Havler Physiotherapy Clinic T/A Havler Therapy Service Ltd will only share information with third parties on your request or if required to do so by law.
How We Protect Your Data
Our Website uses standard industry security practices including SSL (Secure Socket Layer) transmission technology to send data via our HTTPS server. While this technology encrypts data sent via the website we cannot guarantee that this is 100% secure and would recommend caution if sending sensitive personal information. We take your privacy seriously and will take all reasonable steps to ensure the protection of your data. Please note that your right to be forgotten cannot override the legal requirements to keep medical notes for the mandatory periods. You can request a copy of any data held about you by submitting an Access Request.
How Long Do We Keep Your Data
There is a legal requirement to keep medical notes for a period of time after treatment. This can vary in length depending on your age and ability to consent but will be for a minimum of 7 years. Your details will be destroyed after this period.
Basic contact information such as name, address, email and contact number may be kept a minimum of seven years for invoicing and tax purposes.
Your Right To Be Forgotten
You have the right to request that we delete all the information we store on you. This may not include mandatory medical information or basic contact information for tax purposes within the seven year period. Havler Physiotherapy Clinic T/A Havler Therapy Service Ltd cannot delete your information from third party companies and you would need to contact them directly.